delivery & refunds

karen's delivery policy 

all orders are subject to product availability. shipping costs for your order are non-refundable and are applied by the carriers based on the weight of the items you order and your location. the date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered. i review, accept, fulfill, package and ship all your orders personally, with lots of love and excitement. orders ship once a week, every saturday, you'll get a tracking email as soon as your package is on its way. you are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. if there is any damage to the items that you ordered on delivery, you must contact us within 30 days from receipt of your order.

karen's refund policy

returns —
our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

you’re eligible for a return if you check with all these conditions:
— your item must be unused and in the same condition that you received it.
— the item must be in the original packaging.
— we require a receipt or proof of purchase.
— your situation is applicable for a refund.

situations where refunds are granted (if eligible):
— if any item is damaged or missing parts for reasons due to our error.

refunds (if applicable) —
once your return is received and inspected, we will send you an email to notify you that we have received your returned item. we will also notify you of the approval or rejection of your refund.

if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

late or missing refunds (if applicable) —
if you haven’t received a refund yet, please check your bank account again and/or contact your credit card company, it may take some time before your refund is officially posted.

contact your bank. there is often some processing time before a refund is posted.

if you’ve done all of this and you still have not received your refund yet, please contact us at refunds@karencantuq.com

sale items (if applicable) —
only regular priced items may be refunded, unfortunately sale items cannot be refunded.

exchanges (if applicable) —
we only replace items if they are defective or damaged. if you need to exchange it for the same item, send us an email at refunds@karencantuq.com and send your item to:

In México
Karen Cantú 
Sonora 930, Col. Nuevo Repueblo
Monterrey, Nuevo León, México. 
66770

In United States
Alfonso Cantú and/or Karen Cantú
1910 North International Blvd. #5
Suit 102 hidalgo tx, 78557
phone: 956-467-5056

(please write the name and address exactly as it is)

gifts —
if the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. once the returned item is received, a gift certificate will be mailed to you.

if the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

shipping —
to return your product, you should mail your product to:

In México
Karen Cantú 
Sonora 930, Col. Nuevo Repueblo
Monterrey, Nuevo León, México. 
66770

In United States
Alfonso Cantú and/or Karen Cantú 
1910 North International Blvd. #5
Suit 102 hidalgo tx, 78557 
phone: 956-467-5056


(please write the name and address exactly as it is)

you will be responsible for paying for your own shipping costs for returning your item. shipping costs are non-refundable. if you receive a refund, the cost of return shipping will be deducted from your refund.

depending on where you live, the time it may take for your exchanged product to reach you, may vary.

if you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. we don’t guarantee that we will receive your returned item.